Last updated 1 September 2026.
Credit you have bought and not spent is refundable to the original payment method within 60 days of purchase. Email support@gpuai.shop and we will process it within five business days. We do not ask why.
Bonus credit included with a pack is not refundable in cash. If you bought a $100 pack that carried $10 bonus and spent $30, the refundable amount is calculated against the $100 you actually paid, in proportion to the paid credit remaining.
Credit does not expire, so it remains yours to spend indefinitely. Cash refunds after 60 days are at our discretion, and we generally grant them where the account is being closed for a reason outside your control.
Compute you have used is not refundable. Billing is per second and the console shows spend in real time, so there is no mechanism by which a surprise bill accrues. If a run cost more than you expected, check the instance's runtime in the billing history first — forgetting to destroy an instance is by far the most common cause.
If a host failure kills a running instance, we automatically credit the full cost of that instance for the hour in which it failed. You do not need to ask, and this is separate from any SLA credit you may also be owed.
If we bill you incorrectly, we refund the difference in full, to the payment method where you prefer that over account credit. Tell us within 90 days of the charge.
Refunded in full as soon as we can confirm them, usually the same business day.
Email support@gpuai.shop from the address on the account with the amount and, if relevant, the transaction reference. Refunds return to the original payment method; we cannot send them elsewhere. Your bank typically takes a further five to ten days to show the money.
Nothing in this policy limits rights you have under consumer law where you live, including any statutory cooling-off period.