Acceptable use policy

1. The principle

You have root on a real machine. Use it for lawful work that does not harm other people, other customers, or the platform. Everything below follows from that.

2. Prohibited outright

Illegal activity

• Anything unlawful in the jurisdiction where the instance runs or where you are
• Child sexual abuse material, in any form, including generated. This results in immediate termination and a report to the relevant authorities.
• Distributing malware, ransomware or exploit kits
• Infringing copyright, trademark or other intellectual property rights

Attacks on others

• Denial of service attacks of any kind
• Port scanning, vulnerability scanning or penetration testing against systems you do not own or have written authorisation to test
• Credential stuffing, brute forcing, or password cracking against third-party services
• Intercepting traffic not addressed to you

Abuse of the platform

• Attempting to escape instance isolation or access another customer's data
• Interfering with the hypervisor, fabric or management network
• Circumventing billing, quotas or rate limits
• Creating multiple accounts to evade suspension or abuse trial credit

Messaging abuse

• Sending unsolicited bulk email. Outbound SMTP is blocked by default; ask if you have a legitimate need.
• Operating open relays or proxies

Cryptocurrency mining

Not permitted on any plan. It is economically irrational at our prices and it starves genuine workloads of capacity. Accounts found mining are suspended and the remaining credit is refunded.

3. Requires prior agreement

• Reselling compute to third parties
• Outbound SMTP for transactional email
• Security research that generates traffic to external networks
• Sustained saturation of a region's public bandwidth

Ask first at support@gpuai.shop. We say yes more often than not.

4. AI-specific expectations

You may train, fine-tune and serve whatever models you like. You may not use our compute to build systems whose primary purpose is to generate non-consensual intimate imagery, to impersonate real people for fraud, or to conduct mass surveillance in violation of the law. We do not inspect your workloads to enforce this — we act on credible reports.

5. How we enforce

Most reports are misunderstandings, so our default is to contact you first and give you a window to respond or fix the problem. We skip that step only where there is ongoing serious harm, a legal obligation, or a threat to platform stability.

6. Reporting abuse

Email support@gpuai.shop with "abuse" in the subject, including IP addresses, timestamps with time zone, and logs where possible. We acknowledge within one business day.

7. Appeals

If we suspend your account and you think we got it wrong, reply to the suspension email. A different person reviews it. If we did get it wrong we will restore the account and credit the downtime.